Understanding Consumer Duty

Download our handy 2-page guide on Consumer Duty

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Consumer Duty at a glance

The Consumer Duty is designed to better protect consumers from harm by ensuring that financial products

and services are fit for purpose, offer fair value and help customers make effective choices.

The scale of the compliance challenge should not be underestimated. At EVERY stage of the customer

journey, the needs, characteristics and objectives of customers must be taken into account.

Download the guide to learn more