Consumer Duty Thumnnail - week 12

Product design

Product manufacturers must ensure that their products or services (whether new or existing) are designed to meet the IDENTIFIED needs, characteristics and objectives of the target market which has been identified.[1]

Next time

Next time, we’ll be turning our attention to look at compliance with the Consumer Duty within the “Product Testing” stage, so stay tuned!

[1] FG22/5, 6.38