News, updates and expert analysis.

The entire Consumer Duty is underpinned by the concept of reasonableness. This is an OBJECTIVE test.  It means that the rules and guidance laid down

The Consumer Duty applies to products and services offered to “retail customers”. What EXACTLY do we mean when we refer to a “retail customer”? Actual

The Consumer Duty applies to the regulated activities and ancillary activities of all firms authorised under the Financial Services and Markets Act 2000 (FSMA), the

The “four outcomes” are elements of the firm-consumer relationship which the FCA considers to be instrumental in helping to drive good outcomes for consumers.  They

The purpose of the cross-cutting rules is to provide guidance on the new Principle 12.  The cross-cutting rules set out how firms should act (proactively

As part of the new Consumer Duty rules, a new ‘Principle 12’ has been added to the FCA Handbook.  It states that: “A firm must

The Consumer Duty is an outcome-focused[1] set of rules designed to set the standard of care that firms should give to customers in retail financial