Firms must inform staff that they are subject to the Conduct Rules and take “all reasonable steps” to ensure that staff understand how the Conduct Rules apply to them. The firm should provide “suitable training” in order to ensure that staff understand how the Conduct Rules apply to them generally, but also the way in which specific Conduct Rules are relevant to the work individual members of staff perform. In other words, Conduct Rules training must be tailored to an individual’s role.
For example, individuals who trade in markets should receive training on the specific application of Conduct Rule 5 (“You must observe proper standards of market conduct”). Similarly, individuals who deal with clients should understand how Conduct Rule 4 (“You must pay due regard to the interests of customers and treat them fairly”) applies to their role.
 FSMA 2000, section 64B and COCON 2.3.1G
 COCON 2.3.2G(1)
 COCON 2.3.2G(2)
 COCON 3.2.2G(3)
As part of its Pro package, Corterum provides a range of training materials on the Conduct Rules, including specific scenarios of potential breaches drawn from real-world examples. These resources will help you meet the role-specific requirement for Conduct Rules training.